How can we help?
Egg is crafted to be peaceful and reliable. If you encounter any bugs, have questions about data synchronization, or need assistance, we're here to help.
Customer Support
Technical issues, sync questions, and general account inquiries.
Privacy & GDPR
Data protection officer, deletion audits, and CCPA/GDPR requests.
Ideas & Feedback
Feature wishes, design suggestions, and early beta thoughts.
Frequently Asked Questions
Common questions regarding synchronization, privacy, and account settings.
Data & SyncHow does cloud synchronization work with Supabase?↓
Egg is designed with a local-first philosophy. Your entries and thoughts are stored instantly inside a secure SQLite database on your device. When you have internet access and are signed in, Egg connects securely to our Supabase infrastructure using TLS 1.3 encryption. Your data is backed up with AES-256 encryption at rest, ensuring that switching devices is seamless without compromising privacy.
Data & SyncCan I use Egg completely offline?↓
Yes! Egg never requires an active internet connection to write, edit, attach photos, or browse your past timeline. Everything is stored on your device first. Whenever your device regains Wi-Fi or cellular connectivity, changes sync peacefully in the background.
Privacy & OwnershipHow do I export my reflections and memories?↓
You have complete ownership of your words. Open Egg, navigate to Settings → Data Management → Export Data. You can export a comprehensive zip package containing your memories and reflections formatted in clean, open Markdown files and JSON, along with all original-resolution photos.
Privacy & OwnershipHow do I permanently delete my account and data?↓
We believe in zero friction when leaving. In the Egg mobile app, go to Settings → Account → Delete Account & Data. Confirming deletion immediately executes a permanent wipe across all our database records and media storage containers. We do not retain shadow backups of deleted user accounts or memories.
Account & PurchasesHow do I manage or cancel a subscription?↓
All purchases and subscriptions are handled directly through Apple App Store or Google Play. On iOS, go to your iPhone Settings → Apple Account → Subscriptions → Egg. On Android, open Google Play Store → Profile → Payments & Subscriptions → Subscriptions.
Account & PurchasesWhat happens if I lose access to my email address?↓
If you registered via Apple Sign-In or Google, you can restore your account using your respective Apple or Google credentials. For email/password accounts, please reach out directly to hello@myegg.app from an alternate verifiable address.
📝 Issue Reporting Checklist
When emailing our support team with a technical bug or crash report, please include the following details so we can diagnose and resolve the issue quickly: